Credit where it’s due, my colleague recently submitted a suggestion to IdeaScale to be able to create an Outlook Task / Reminder to call back a contact from within Lync itself. He wrote… Had a colleague IM me and wanting to upscale to a call but I already had a…
Do you ever get the feeling that searching for users in Lync could be a whole lot easier? A friend pointed out that he couldn’t search for a particular department in a newly deployed Lync Server 2013 environment, yet when he searched with a name, the department information showed up.…
I know the Polycom CX Series (300, 500, 600) have been around a long time, but they still look pretty good by today’s standards. I find it impressive how often I’ve come across these phones deployed, and that they are still requested by clients. A recent project saw the client…
Some of my time is spent away from the comfort of my laptop, in front of people, real people. This part of my job involves talking, evangelising, and identifying the business value from this funny piece of software called Lync. I often find that the word “Lync” is something new…
Welcome back, this continues on from my previous LyncDiscover and Auto Discovery Deeper Dive article. I would suggest going back and reading that for some background on how we got up to here. But shouldn’t be required to follow this, the topics covered here are widely used across the web…
This one will be short I promise. After installing Lync Server 2013 CU4 (January 2014), everything worked fine on the Front Ends, but ran into a rather weird issue with an Edge Server. After installing the update, the Lync Server Access Edge service refused to start, all other services started…
I’m half way through a 3 phase project that started with a Lync Server 2010 to 2013 migration, currently deploying Enterprise Voice, and the final phase will be to deploy a contact centre with PCI compliant call recording. My client is understandably excited about ditching their Avaya IP Office PBX,…
If you’ve worked with the Multi-tenant version of Lync Server 2013, known as Lync Hosting Pack, or LHPv2. Then you’ve tried to follow the deployment guide, and likely ran into some issues configuring the Simple URLs for Meet and Dialin for your tenants. This topic came up again recently, which…
I’m sure everybody has used Microsoft’s Remote Connectivity Analyzer for Exchange / ActiveSync as well as Lync / OCS. It works by stepping through the discovery and connection process. Very useful, but not very controllable, and it’s only for external use. Some of you may have also come across the…
I was faced with the task of integrating fax machines into an Enterprise Voice deployment using an AudioCodes MP118. Analogue phones were configured and tested successfully without any trouble. I’ve always made the recommendation that where fax is concerned, keep it as far away from Lync as possible, such as…
